Maintenance & Support
Ensuring your software runs smoothly and stays up-to-date
Continuous functionality
Ensuring applications function correctly over time
Adaptability
Meeting evolving needs of end users
Up-to-date performance
Including compatibility with new systems
Maintenance services for optimal performance and security
Effective software maintenance ensures that software applications continue to function correctly and meet users’ changing needs.
BioSistemika’s maintenance services include bug fixing, performance optimization, performance evaluation, security updates and feature enhancements, as well as ensuring compatibility with new operating systems and hardware.
Thorough maintenance & support services
Our maintenance & support services include:
Bug Fixing
Identify and resolve software defects to ensure smooth operation and reliability.
Performance Optimization
Enhance the software’s efficiency and speed, ensuring it performs at its best under varying conditions.
Performance Evaluation
Regularly assess the software’s performance to identify areas for improvement and ensure it meets user expectations.
Feature Enhancements
Implement new features and improvements to align the software with user needs and industry advancements.
Compatibility Updates
Ensure the software remains compatible with new operating systems, hardware, and other technologies.
Security Enhancements
Keep the software secure by implementing the latest security measures and addressing potential vulnerabilities.
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Frequently asked questions (FAQs)
What are software maintenance and support services?
Software maintenance and support keep software secure, reliable, compatible, and effective throughout its lifecycle. Depending on your needs, this may include bug fixes, security and compatibility updates, performance improvements, monitoring, technical support, and new features.
For regulated software, maintenance also includes controlled software changes, documentation updates, testing, and assessing how changes may affect verification, validation, and regulatory requirements.
Can you maintain legacy software or software developed by another company?
Yes. Whether your software is a legacy system or was developed by another vendor or your in-house team, we can help. We begin by reviewing the architecture, source code, documentation, and deployment environment to understand the current state of the system.
Based on our assessment, we can provide bug fixes, security updates, performance improvements, compatibility updates, new features, and ongoing technical support. If the software requires more significant changes, we can also recommend modernization or a gradual migration strategy.
Is software maintenance required after release?
For some products, post-release maintenance is also a regulatory requirement. In the EU, the Cyber Resilience Act (CRA) requires manufacturers of products with digital elements within its scope to address vulnerabilities and provide security updates during the product’s support period. This can apply to software applications and connected hardware products placed on the EU market.
Medical devices and IVDs covered by the MDR or IVDR are excluded from the CRA, as they are subject to their own sector-specific regulatory requirements. In the US, certain connected medical devices defined as “cyber devices” are subject to post-market cybersecurity requirements under Section 524B of the Federal Food, Drug, and Cosmetic Act (FD&C Act).
Which maintenance obligations apply therefore depends on the type of software or device, its intended use, and the markets where it is placed.
Can you add new features while maintaining our existing software?
Yes. In addition to maintaining existing functionality, we can implement new features, improve performance, modernize the user interface, integrate new instruments or third-party systems, and help your software evolve as your business grows.
Our goal is to extend the value of your software while maintaining stability, quality, and regulatory compliance where required.
How do you ensure updates do not introduce new problems?
We manage software updates through a controlled change process. Each change is assessed for its potential impact, implemented and reviewed, and tested before release. Depending on the change, this may include regression testing and updates to requirements, risk documentation, traceability, or technical documentation.
For regulated software, change control helps ensure that modifications are documented and that their impact on verification, validation, safety, and regulatory compliance is appropriately assessed.
Comprehensive software development services
We support your software development project at every stage, from software documentation to UX design and cybersecurity, along with many other services, helping you bring your product to market faster.
