Holistic laboratory order management and customer service platform
Streamline your lab operations
Spend less time on administrative work
✔ Automated order intake and confirmation
✔ Instant result reporting
✔ Effortless automatic payment system
Have a clear oversight of your laboratory tasks
✔ Centralized order overview
✔ Experiment & analysis scheduling
✔ Sample status overview with real-time tracking
Understand your consumers’ behavior
✔ Dashboard with essential statistics regarding your top-selling services
✔ Analysis of your customer order patterns
✔ Data pivoting options to optimize your offering
The bridge between your customers and your services
LabGate presents a highly customizable, interactive, and user-friendly platform designed for service laboratories.
The platform facilitates seamless two-way communication between laboratories and their customers and streamlining the entire order management process, and ensures efficient order fulfillment.
Labgate’s main functionalities are:
- Digital ordering of your services,
- Automatic sending analysis reports,
- Sample tracking,
- CRM (customer relation management), and
- Integrated payment.
LabGate seamlessly integrates into your existing laboratory system (LIS or LIMS solutions) or serves as a standalone solution, providing adaptability to meet your specific needs.
Applicable to numerous types of services laboratories
Medical diagnostics and genetic testing
Food and feed
Labgate is a highly customizable platform that can be used in many other types of services laboratories.
Unlock savings and optimize your budget with LabGate
Download our comprehensive whitepaper, complete with detailed calculations, and discover how LabGate can help you:
✔ Minimize your administrative burden,
✔ Increase your laboratory productivity,
✔ Save on your resources.
Your customers will appreciate it
Clear services overview
LabGate provides your customers with a clear and comprehensive presentation of the laboratory services and packages you offer. It seamlessly integrates with your website, ensuring easy accessibility.
Customers can log into their personal LabGate account and place services orders in just a few simple steps.
The main landing page showcases an overview of your services, complete with categories, prices, and popularity rankings. When customers click on a specific service, they will be redirected to a dedicated service page containing additional information.
In-depth services description
For every laboratory service that you offer, you can add a custom description and essential information, which reduces ordering mistakes and miscommunication.
Interacting with an intuitive interface, your customer chooses their desired analysis, a suitable sampling, and payment option.
If they choose sampling on-site, they can also book an available appointment at your testing facility.
Real time oversight
At any point, your customers can log in to the platform to view expected order timeline information, order status, past results, and billing information.
Your customers can also opt-in to receive email alerts for order milestones, such as samples received, undergoing analysis, order finished, etc.
Book a free demo
Discover more about the LabGate functionalities and how we can seamlessly integrate this laboratory order management system into your existing setup.